Return & Refund Policy

Return & Refund Policy

At Multioptions Furniture, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

• Return Window: You have 14 days from the date of delivery to request a return for your furniture items.
• Item Condition: To be eligible for a return, your items must be unused, unassembled, and in the same condition that you received them, preferably in the original packaging.
• Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• Refund Processing: Once we receive and inspect your returned furniture, we will send you an email to notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 5 to 7 business days.
• Contact Us: To initiate a return, please contact our support team at info@multioptionsfurniture.co.ke.

---